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German Speaking Technical Support Agent

Posted 23 February by iRecruit Partners Ltd Ended

iRecruit Specialist have a requirement for a German Speaking Technical Support Engineer to join a busy and dynamic team based in Bracknell. You will be responsible for providing support to a large customer and partner base resolving issues by utilising widely available resources, teams and own skill and experience.

Resolving customer and partner technical issues to a high standard of customer success will be key in this role, adhering to strict SLA’s and if necessary, escalating to global teams.

Key Skills and Responsibilities:

  • Provide a high level of technical support to customer and partners within the EMEA region, with a focus on German Speaking regions.
  • Maintain a high level of customer satisfaction, measured on a regular basis
  • Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
  • Excellent interpersonal and communications skills.
  • Excellent time management, decision making, prioritization and organization skills.
  • Team player. Promotes a spirit of cooperation and teamwork.
  • Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
  • Projects a positive and professional image, via all means of interaction, remote and face-to-face
  • Proven technical diagnostic and problem-solving skills.
  • Good knowledge of ITIL framework
  • Knowledge of SQL roles and environments.
  • Eager to learn new skills and technologies.
  • Desire and ability to travel to other offices within Europe
  • Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.

Desirable skills:

· Supporting SQL based technologies/software within a 1st line context

· Supporting UNIX/Linux based technologies/software within a 1st line context

· Knowledge of IIS

In return, our client can offer you an environment where you can accelerate your career and make a daily impact within the company. If you are a German speaking technical support engineer, then we would love to hear from you.

Salary is paying up to £28,000 plus a 20% bonus.

Required skills

  • German
  • Sla
  • Technical Support
  • Windows
  • Resolving Issues

Reference: 34548206

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