German speaking Team Manager

Posted 16 March by NL Recruitment Easy Apply

We are looking for an experienced German speaking Team Manager to join an international contact centre business that offers call centre services to their extensive client base. This is a fantastic opportunity for a customer service professional to lead a customer service and complaints team for one of their key clients.

Responsibilities:

  • To manage the day to day running of the customer service and complaints team who are taking inbound calls from customers in Germany.
  • To develop and motivate a team of agents through coaching and development, reward and recognition and establishing effective performance development plans in accordance with objectives.
  • To analyse results against objectives and to implement all necessary action to improve results.
  • To achieve all objectives and targets
  • To ensure that any internal training required to optimize individual performance is implemented.
  • To ensure that his/her team is cohesive and that team members are motivated
  • To assist account director with any and all duties needed to ensure the campaign runs smoothly
  • Highly developed interpersonal and communication skills. Be able to relate to all personality types and achieve the best out of each agent.

The successful candidate will:

  • Experience in a previous management role
  • Experience of managing a team in a contact centre environment.
  • Excellent communication and motivational skills, ability to multitask and work independently
  • Ability to work in a fast paced environment, maintaining attention to detail and accuracy
  • Excellent understanding of call centre practices, KPIs etc
  • Ability to coach/train/develop colleagues
  • Ability to anticipate and make decisions

Reference: 34707878

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