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German Speaking Customer Support

Posted 22 February by Recruitment Direct Easy Apply Ended

German Speaking Customer Support

Dublin, Ireland

€27k per year + relocation assistance

Key Responsibilities:

  • Online client facing customer service driving above & beyond customer satisfaction.
  • Assist clients with advertising account optimization through expertise consultation via phone, email and chat.
  • Demonstrate thorough knowledge of all client’s products and services.
  • Deliver efficient troubleshooting and query resolution.
  • Work closely with tools & support teams to deliver fast turnaround on client escalations.
  • Present work professionally in a timely & efficient manner within deadlines.
  • Engage customer awareness on availability of product updates.
  • Exhibit ability to show initiative identifying trends and/or process improvement.
  • Continuous product & process training in fast paced environment.
  • Promote a positive and professional image of the company to clients and others at all times by adhering to company policy and procedures.
  • Gain an in depth knowledge & understanding of all online advertising services including PPC, Maps, Shopping & Search Engine.

Requirements/Credentials:

  • Fluent written & spoken linguistic ability in English and German.
  • Excellent communication soft skills and confidence dealing with customers.
  • Comfortable working in an online environment with general computer literacy.
  • Strong analytical & problem solving abilities.
  • Self motivation to both meet and exceed existing individual & team targets.
  • Experience of working in a dynamic & multicultural environment.
  • Ability to work individually & part of a team.
  • Strong learning skills with ability to self learn.

Desired Skills:

  • Keen interest in Social Media platforms recognizing value of customer visibility, feedback & reviews.
  • Ability to adapt to change with implementation of new initiatives/product updates/processes etc.
  • Preferably 1 year’s experience in a customer service related field.

Recruitment Direct is acting as a recruitment company

Reference: 34530512

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