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German Speaking Customer Services Specialist

Posted 4 January by ABL - the language specialists Featured Ended
Global insurance company, expanding fast in Europe is looking for German Speaking Customer Services Specialist. This is a B2C role where you will be speaking to private individuals in German and English

*Taking inbound calls in German and English from customers
*Researching the best deals for customers
*Providing a private client "concierge" service for high net worth customers
*Booking hotels, flights, chauffeurs, taxis or resorts
*Making restaurant reservations
*Arranging for spa services
*Recommending night life hot-spots
*Booking transportation (like taxi, limousines, airplanes, boats, etc.)
*Coordinating porter service (luggage assistance)
*Providing a totally personalised service for customers wherever they are in the world and whatever they want (this could include anything booking a wedding venue, hen weekend, stag party, to organising a safari or a hot air balloon wedding proposal!)
*Assisting in organising events
*Sending confirmation emails to client
*Liaising with suppliers across the globe
*Recording information in the in-house system

Fluency in English/German

Location: Redhill, Surrey

Easily accessible from : Direct from London, Victoria station ( 30 mins). Blackfriars (46 minutes) Clapham Junction (20 minutes)
Would suit applicants living around: Brighton, East Croydon, Clapham Junction, Sutton, Leatherhead, Epson, London Bridge, Norwood Junction, Purley, Coulsdon, Reigate , Gatwick Airport, Three Bridges, Crawley , Horsham

Salary: up to £20,300 (this includes a basic salary of £18,000 + 10% shift allowance and language allowance) + benefits

Working Hours: Shift pattern (4 days work, 4 days off, leaving plenty of free time!(Shifts will start at different time)
Training:You will be provided with best-in-class offsite training (up to 4 weeks)
Start Date: 5th February 2018

Reference: 34138370

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