German Speaking Customer Service Team Leader

Posted 1 week ago by Concept Resourcing
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German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service / German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

Our client, a market leader in the Health industry, are currently looking to recruit a German Speaker with experience managing staff in a Team Leader capacity within a call centre or similar environment. We are looking for someone who is passionate about coaching and developing their staff, and able to ensure the highest level of customer service to their clients.

Salary - £28,000 - £32,000 per annum DOE

Location - Remote working with occasional office visits, must be in accessible distance to Grantham

The Role

  • Line manager a team of customer support advisors
  • Develop and coach members of your team
  • Manage training for your team
  • Run regular team meetings, one-to-ones, and appraisals
  • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
  • Act as an escalation point for customer issues and complaints

The Ideal Candidate

  • Fluent in spoken and written German and English
  • Previous Team Leader experience working within a Contact Centre, Call Centre, or similar environment
  • Passionate about mentoring and coaching people
  • Outstanding customer service skills
  • Experience working towards KPIs and SLAs

If this role sounds of interest, please apply with an up to date copy of your CV.

German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

Required skills

  • German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

Reference: 44363113

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