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German Speaking Customer Service Executive

Posted 21 February by The Career Boutique Easy Apply Ended

My client, a premium sports brand, are looking for a proactive, motivated individual who has a passion for customer satisfaction and who has experience working with high-end merchandise. Successful candidate will be responsible for achieving clear department goals and will excel in a fast-paced, multitasked and dynamic team environment. This is an opportunity for a results-driven candidate who can solve problems, drive internet sales and build a loyal customer following.

*Reply to pre-order questions about product specification and availability via phone, email and online chat
*Provide guidance across the online ordering process when required
*Address and resolve post-order queries or actions regarding payment, shipping, stock allocation, invoicing and delivery
*Process website returns and credits in a timely manner, ensuring customer satisfaction is achieved and that process fluency is maintained at all stages
*Utilise a variety of software programs to resolve customer queries and to manually complete orders when required
*Perform daily fraud checks, highlighting any potentially fraudulent transactions and intervening where necessary
*Perform daily order checks to ensure orders from the web are processing correctly into the back office systems and identify potential issues with inventory levels
*Coordinate closely with the E-commerce manager
*Respond to all customer queries in a friendly, professional, timely and efficient manner at all times
*Support colleagues as and when required
*All other duties and special projects as assigned
*Experience working under pressure in a high-volume environment while maintaining standards in productivity, quality and service
*Capacity to multi-task and shift focus as required, with an excellent sense of prioritisation and time-keeping
*Must be organised, detail-oriented and proactive, with an aptitude for process optimisation
*Strong interpersonal skills and articulate both in verbal and written communication
*Proficient user of IT systems, including MS Office.
*Ability to make sound decisions with a strong sense of urgency
*Passion for providing exceptional customer service
*A positive and team-oriented attitude
*Previous customer service experience in the e-commerce industry will be considered advantageous
*Ability to establish and build strong communication with other departments and customers

If you would like to be considered for this role please send your details over to: in the first instance or call for further information.

Required skills

  • German Speaking Customer Service Executive

Reference: 34525750

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