The Customer Service Assistant will be responsible for managing the relationship with our clients’ customers on a day to day basis. Primary contact will be via the telephone, taking customer calls from German speaking customers, and handling them in an appropriate manner.
• To take individual responsibility for a number of customer accounts
• To handle and answer all incoming phone calls from customers
• To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
• To handle and resolve customer complaints timely and in a professional manner.
• To direct any requests and unresolved issues to the designated internal resources.
• To follow up customer orders with internal departments on time and update customers proactively
• To communicate and coordinate with internal departments
• To record details of actions taken and follow up on customer interactions
• To support projects and process improvements to increase customer satisfaction and productivity
• Fluent in English and German
• Experience with SAP
• Microsoft Office knowledge
• Interpersonal skills
• Communication skills both verbal and written
• Listening skills
• Customer focused
• Stress tolerance
• Attention to detail and accuracy
• Team minded
• Self motivated
- Pay Rate - £10 p/h PAYE
- Mon-Fri. 06:30-15:00 and 07:30-16:00
- 6-month contract initially
- Free onsite parking
- The successful candidate will be subject to 5 years referencing
If you are interested in applying for this position and you meet the requirements, please apply immediately.
Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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Line Up Aviation is a recruitment agency.
- "German", "customer service"
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