Our client is looking for a German speaking customer service advisor to join their team.
They offer spacious offices, onsite parking, are assessable by public transport and have an early finish on a Friday!
Build and maintain strong, long-lasting customer relationships.
Manage incoming and outgoing communications with your customers.
Identify and assess your customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information.
Process and manage your customer orders from receipt to close.
Document, investigate and resolve your customer complaints.
Complete and/or gather customer/account documentation as required.
Verify and/or maintain business systems information related to customers.
Keep records of all communications.
Work with customer service management to ensure exceptional customer experiences.
Contribute to team effort by accomplishing related tasks as needed.
Minimum 2 year experience working in an office
Proficient with MS Windows applications; Excel, Word and Outlook.
Educated to A level of equivalent
- Customer Service