Recpool Group are recruiting German Speaking Customer service advisers (inbound) on behalf of a very well established and internationally renown home appliance manufacturer to work in their Liverpool city centre office.
Duties involve providing an advanced level of customer service via telephone, email, white mail, fax and social media in a proactive and forward thinking approach.
Successful candidates are require to build relationships with the customers whilst empathising with the customer enquiry.
To be considered you must be confident that you can provide professional, accomplished communication to a wide range of customers from varying backgrounds, Whilst Representing a global brand,communicating on social media platforms.
You are responsible for ensuring personal Key Performance Indicators and Service Level Agreements are achieved.
successful candidate essentials are as follows:
Excellent verbal and written communication skills in English and in German.
A Proven record of providing internal and external customer service orientation. ? Proven level of customer service: Ideally within a contact centre environment.
Successful application essentials:
- Awareness of the impact social media can have on a global brand. ? Excellent understanding of social media platforms.
- Knowledge of case and incident process (end to end).
- Experience of using CRM tools/software.
- Good understanding and use of MS Office applications.
- Innovative and solution orientated mind-set.
- Flexibility in hours of work/shift patterns
5 days per week, Monday - Sunday (rotational shifts 7AM - 11pm)
Due to unsociable working hours being involved, our client are kindly offering a pay uplift of:
10% betweenm 08AM and 11PM
30% between 11PM and 7AM
Basic hourly rate is £10.65 per hour.
This role will offer you: Weekly pay. benefits and services, childcare offers, employee discounts, room for creativity and centrally city based location.
Please do not apply unless you meet the started criteria.
Recpool aim to respond to all applications within 24 hours of application, and recruit solely on suitability of candidates work experience & skills.
- German Speaking- Inbound Customer Service Advisor
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