A fantastic opportunity has arisen within a hugely successful and thriving organisation in Abingdon for a bright, professional and enthusiastic German speaking customer services administrator in a temp to perm role.
The successful candidate will play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process. This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer.
You will have a high level of business English and German.
Essential Duties & Responsibilities:
Be the point of contact for incoming enquiries by telephone, e-mail and "live-chat"
Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
Raising customer quotations, proformas and coordinate stock returns where required
Providing an excellent Customer Service support by working closely with other internal departments- Sales, Accounts, Despatch.
Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
Manage non-technical complaints that are received.
Manage backorder process to ensure customers are kept informed of any date changes.
Manage new account process and documentation required.
Ensure customer database is regularly updated and all information logged.
Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
Gain a basic level of key product knowledge.
Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
GCSE or equivalent education passes in English and Maths
Experience of working in a customer focused environment
Fluent written and spoken English is essential
Possess excellent IT skills, including experience of working with ERP/CRM platforms.
Personal Qualities and attributes:
Ability to demonstrate a passion for customer service
Excellent telephone manner
Exceptional attention to detail, time management, and organizational skills
Excellent written and verbal communication skills in English
Ability to perform a wide variety of tasks and multi-task efficiently
Enjoy working as a team to deliver results, learn and share knowledge
Ability to remain calm under pressure
Ability to handle complaints and difficult situations
Ability to work in a fast-paced environment
Additional Language skill would be beneficially but not essential
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