Permanent German Speaking Customer Relationship Executive based in Glenrothes, £19,000 - £21,000 DOE
Your new company
My client based in Glenrothes are looking for a permanent German speaking Customer Relationship Executive to join their busy team. Salary is £19,000 - £21,000 depending on experience.
Your new role
You will cover a variety of German speaking customers plus other designated accounts. You will be responsible for reviewing and processing all sales orders and monitoring customer orders on a daily, weekly and monthly basis. You will process customer complaints acting as an interface between customers and internal teams. You will maintain regular contact to ensure they are kept updated of any issues/changes as required. You will keep customers informed of any changes to services or products as instructed by the customer service supervisor / ,manager. You will also maintain the customer database with specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the team.
What you'll need to succeed
You will be fluent in spoken and written German. You will be highly experienced in customer service, dealing with a high volume of orders in a fast paced environment. Previous experience with ERP systems is a bonus but not essential. You will have an excellent telephone manner and possess strong I.T skills.
What you'll get in return
Free parking, pension scheme, 33 days holiday and an competitive salary
What you need to do now
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