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German speaking Customer Quality Auditor

German speaking Customer Quality Auditor

Posted 1 April by Kerr Recruitment Ltd
Ended

German speaking Customer Quality Auditor

£26K per annum + Bonus + Benefits

Permanent Full-time

Central London

Kerr operating as an employment business working on behalf of our client, a successful and international e-commerce company. Join a friendly, passionate, multi-cultural team as the German speaking Customer Quality Auditor. The ideal candidate will be passionate for customer service and will ensure the quality provided is the desired by the company.

Working hours: Monday to Friday; 8am to 5pm or 9am to 6pm

Main responsibilities

  • To satisfy the customers' requirements, you measure the quality delivered, the perceived quality as well as the control of the corporate image.
  • Ensure the Customer Representatives' compliance with the business processes.
  • You will evaluate the activity of the Customer Representatives as well as their possible ways of improvement.
  • You will discuss your feedback and action plans with CS and Sales Managers in order to help the Customer Representatives to deliver the best quality.
  • You also update and create the training materials.
  • You will be responsible for the initial training with new agents and continuous one.
  • You will contribute closely to the continuous improvement of the department to trace back alerts, process bypasses, degraded activities, tools malfunctions and you should identify appropriate action plans.

Experience

  • Excellent level of German and English is a must
  • Experience within customer relationship as well as coaching or training
  • Experience within auditing
  • Passionate about customer service.
  • Work well within a fast paced team environment
  • Fluent French or Dutch would be a plus
  • Experience of working in a call centre customer service environment

Closing Date: 10th of May 2019

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://privacy-notice/

Required skills

  • Customer Service
  • German
  • Quality Assurance
  • Quality
  • Quality Auditor

Reference: 37647665

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