German Speaking Customer Advisors

Posted 9 April by Rise Recruitment Ltd

German Speakers Needed for Temporary to Permanent position in Kingston upon Thames.

You will be working in a vibrant multilingual contact centre where you will be able to meet and work with like minded people. You should have a good telephone manner and enjoy helping people.

The position is full time - working 37.5 hours per week Monday to Friday only. No weekends

- The successful applicant will be fluent in German (Written and spoken).

- Ideally agent level contact centre/ office based customer service experience
- Fluency in written and spoken English and German

- Confidence when speaking with customers over the phone
- The ability to resolve all queries and complaints by telephone and email
- Be immediately available with no pre-booked holiday for one month

- Effectively managing and resolving all customer correspondence / issues by phone and email
- Working to agreed service levels and targets whilst ensuring service to customers is second to none
- Ensuring all issues and complaints are resolve during first contact
- Managing and updating internal customer databases and sensitive information

Required skills

  • Customer Service
  • German

Application questions

Are you a fluent in German?
Can you commute to Kingston Upon Thames on a regular basis?
Do you have experience working in Customer Service?

Reference: 34860538

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