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German Speaking Advisors

Posted 9 March by Rise Recruitment Ltd Ended

German Speakers Needed for Temporary to Permanent position in Kingston upon Thames.

You will be working in a vibrant multilingual contact centre where you will be able to meet and work with like minded people. You should have a good telephone manner and enjoy helping people.

The position is full time - working 37.5 hours per week working Mon to Fri 8am to 4pm or 9am to 5pm

- The successful applicant will be fluent in German (Written and spoken).

- You need to have advance IT skills and/or technical experience/ knowledge

- Ideally agent level contact centre/ office based customer service experience
- Fluency in written and spoken English and German

- Confidence when speaking with customers over the phone
- The ability to resolve all queries and complaints by telephone and email
- Be immediately available with no pre-booked holiday for one month

- Effectively managing and resolving all customer correspondence / issues by phone and email
- Working to agreed service levels and targets whilst ensuring service to customers is second to none
- Ensuring all issues and complaints are resolve during first contact
- Managing and updating internal customer databases and sensitive information

Required skills

  • Customer Service
  • German
  • Technical Support

Reference: 34650571

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