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Posted 6 February by Response Personnel Ended

Customer help desk - German Speaking

Description of role:

The Customer Account Help Desk provides technical support assistance to internal and external customers. Using various problem identification skills, to diagnoses problems, identifies solutions, and drives issues to resolution. The help desk must work with other internal organizations to communicate, prioritise, and advocate on behalf of the customer. The Help desk is the primary technical support contact for clients in his/her territory. By providing exceptional technical support and setup assistance, they ensure the client experiences timely and thorough support for the clients SaaS products.

Required experience, skills and qualifications:

  • A minimum of 6 months' working in a technical support role;
  • Understanding of supporting online products and/or computers;
  • Fluent in both English and German at a technical level;
  • Strong customer service focus;
  • Excellent communicator;
  • Impeccable attention to detail and accuracy of work;
  • Problem solver and able to use own initiative;
  • Responsive and quick to learn and update knowledge;
  • Team player;
  • Self-starter and able to manage and prioritise own workload
  • A formal IT qualification would be desirable

Salary and Benefits

  • £30,000 annual salary, depending on experience
  • 22 days' holiday increasing according to length of service - 2 days of entitlement to be taken in December on dates pre-determined by the company
  • Work place pension scheme (after 3 months)
  • Healthshield (after successful completion of probation period)
  • Childcare Vouchers (after successful completion of probation period)
  • Profit Share (after completion of full financial year - 1st July-30th June)

Working Hours

37.5 hours per week worked Monday-Friday 7.5 hours per day, excluding unpaid lunch break, worked between 8:00-18:00 each day, set working hours to be agreed with line manager upon starting.

Required skills


Reference: 34409086

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