German or French Speaking Customer Service Team Leader

Posted 22 January by French Selection UK

FRENCH SELECTION UK
German or French Speaking Customer Service Team Leader
Customer service, Officer, Team Leader, Customer Relationship, Customer Care, Queries, Administration, Inbound Calls, meeting, Outbound Calls, Follow up, Proofreading, Online Content Management, German, French, Newcastle Upon Tyne
Salary: £22K pa + Benefits
Location: Newcastle Upon Tyne
At commutable distance from: Whitley Bay, Jarrow, North Shields, South Shields, Wallsend, Gateshead, Washington, Sunderland, Hexham, Northumberland, Durham,
Ref: 1KS98K

** Car owner **

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference: 1KS98K
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established International company with worldwide presence.

Main duties:
To oversee the Copyrighters and the Customer Service Team

The Role:
• To motivate and support the teams
• To monitor/support the translator by providing direction, coaching and guidance
• To host regular meetings
• To identify areas for improvement to keep ahead of the competition
• To develop/maintain positive relationships with customers
• To support the management team in the development of employees
• To assist the management by holding staff reviews and interviewing for new roles

The Candidate:
• Fluent in German or French - ESSENTIAL
• Fluent in English - ESSENTIAL
• Previous experience as a Team leader/Supervisor or as a Translator - ESSENTIAL
• Excellent proofreading skills
• Knowledge of Magneto and CRM software - Advantage
• Excellent communication skills and positive attitude
• Excellent time management and organisational skills
• Able to prioritise work
• Car owner

Salary: £22K pa + Benefits
** Car owner **

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Required skills

  • Call Centre
  • Customer Care
  • Customer Service
  • French
  • German

Application questions

Are you fluent in English?
Are you fluent in French or German?
Do you have previous experience as a Team Leader or Supervisor?

Reference: 34291467

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