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German speaking Customer Service Advisor - PART TIME immediate start

Posted 20 March by Skye Solutions Recruitment limited Ended

MAIN PURPOSE OF JOB

You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport with their clients as well as being comfortable working in a performance-driven environment with confidence.

CORE RESPONSIBILITIES

- providing professional and efficient customer service

- making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements

- first contact resolution of customers and clients queries, requests, orders and complaints

- pro-actively contact existing and potential customers with the aim of up-selling products

COMPETENCIES / DESIRED EXPERIENCE

- previous customer service experience

- good proficiency and navigation skills around a pc, excellent keyboard skills

- good telephone manner with a clear speaking voice

- good communication skills and the ability to build rapport with the customer

- ability to work well in a team

- flexible to work at all times in the contact centre

- Fluent in German

Required skills

  • Admin
  • Communication Skills
  • Dutch
  • German
  • english

Reference: 34226011

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