German or Dutch speaking Customer Service Advisor - NEW JOB
NEW JOB - German or Dutch speaking Customer Service Advisor - fantastic opportunity to join an international company and word as part of their EMEA customer support team
LANGUAGES: Fluent German or Dutch
LOCATION: Burton upon Trent, close to Derby and Nottingham
Our client is an international company working with many of the world leading companies.
In order to support and work with either their German or Dutch speaking business partners, they wish to recruit either a German or Dutch speaking Customer Service Advisor. Your role will include the following duties and responsibilities:
- Process German or Dutch speaking customer orders accurately for each enquiry through to completion
- Make recommendations on improvements and refinements Accurately record and capture all data collected during order processing
- Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs
- Resolve customer enquiries with relevant Q&A and options
- Make outbound calls to assigned customers
- Make proactive calls to customers to support account development needs as and when required
- Develop relationship with customer accounts in order to deal with queries on a first contact basis
- Achieve personal objectives set by line manager and relevant team and divisional KPI
CANDIDATE EXPERIENCE / SKILLS
- Fluency in either German or Dutch is essential
- A good level of education Experience of working in a Customer service environment
- Customer Account management skills in a business-to-business environment
- Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint etc.)
To be considered for this excellent opportunity please click the Apply Now button and send your CV to us.
Contact: JONATHAN GRIMES
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