German/English speaking customer service assistant

Posted 23 June by Randstad Business Solutions
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About Our Client

This is a wonderful opportunity to join a thriving business based in the Cardiff City Centre on a Permanent basis. This role will be temporarily working from home but may need to return to the office at some point in the near future.

It is a full time Monday-Friday role and a really brilliant time to join this business as they are continuing to grow despite the difficult 12 months the economy has had!

You will need to be fluent in both German and English to be considered for this vacancy.

Job Responsibilities:

- Responsible for inbound service enquiries for Germany - conversant in German and English
- Work with in-country marketing and sales team to ensure information captured meets their
expectations
- Deal with all enquiries in an effective and professional manner
- Proactively act on information provided to enhance the customer experience
- Work as part of the team to achieve KPIs and optimise resource through continuous improvement
initiatives

Preferred Skills:

- You have native level German language skills (experience living/working in Germany would be
desirable)
- You are fluent in English language
- Experience in customer service would be advantageous
- You are proficient in IT and are used to working with Microsoft Office and Google
- You are a good listener
- You are passionate about your job, result oriented and proactive
- You are structured and have a motivated/motivational work ethic
- Flexible approach and a positive and enthusiastic team player

Associated Benefits:

A fantastic working location, lovely full time working hours between Monday and Friday, a lovely office culture including regular social events and even an annual company performance related bonus are on offer with this fantastic opportunity!

If this sounds like the role for you, please click APPLY NOW!!!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Reference: 43143225

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