Based in Ringwood, my client is looking to recruit a Multilingual German/English Customer Experience Consultant to join the busy successful team.
Key Skills Requirements:
- Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
- Ability to assimilate, relay & provide information whilst paying close attention to detail
- Ability to respond to customer queries and complaints via email or letter in both English and country of origin.
- Ability to remain positive, courteous & professional at all times
- Focus on customer to deliver the FCA guidelines and fundamentals of the call the company require. At all points making sure the customers is treated fairly.
- Ability to communicate and empathise and a real willingness to help.
- The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
Hours: Monday to Friday 8am to 6pm (UK will be 9am to 5pm and the rest of Europe will be 8am to 6pm)
Salary: £20,910 per annum
If you would like more information regarding this role or would like to apply, email your CV, call the office or pop in and see us in person. All applicants will be treated in the strictest of confidence.
Successful applicants will be contacted within 7 days of receiving you application. If you haven’t heard from us within 1 week, please feel free to contact us to ensure your application was received.
- Customer Experience
- Customer Queries