German Customer Service Representative

Posted 17 January by CCR Recruitment & Selection
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German Customer Service Representative

Salary £25,000 plus excellent benefits

Monday/Friday 7.30am - 4.30pm (to mirror 8.30am to 5.30pm German local time) with one hour for lunch

At an exciting time for our client’s business, we have a vacancy for a German speaking Customer Service Representative in their Customer Support Centre. This is a varied and challenging role, handling telephone and email enquiries in a fast-paced environment in addition to handling all German language enquiries. Full training will be provided so we are looking for someone with excellent customer service skills and a positive and flexible attitude.

Description of duties

  • Handle inbound contact - both phone calls and emails - within their contact centre, providing information on a shareholder/employee’s financial investment.
  • Gain expert knowledge and awareness of our products & procedures to be able to clearly explain information in an understandable way.
  • Demonstrate strong verbal communication skills and a passion for great customer service. Use appropriate methods to lead the conversation, identify and meet caller’s needs whilst keeping call duration within the set targets.
  • Keep your knowledge up to date by completing mandatory training / regular reading within the prescribed timeframe.
  • Escalate queries, complaints, risks and issues promptly
  • Accurately record information in the relevant systems
  • Identify opportunities for process improvements that positively impact the customer’s experience
  • Support and assist other teams/projects during busy periods, holidays and absence
  • Be responsible for your self-development and pro-actively progress your own training

Qualifications

  • Working knowledge of Microsoft Office programs (Outlook, Word and Visio)
  • Fluent spoken and written German (either native or to degree level)
  • Fluent spoken and written English (GCSE English grade C minimum or equivalent)
  • GCSE Mathematics Grade C minimum (or equivalent)
  • Intermediate experience of Excel, Word and Outlook.

Competencies

  • Confident communication skills - both written and oral and demonstrates always respect with colleagues and customers
  • Excellent attention to detail
  • Demonstrates professionalism by possessing an in-depth understanding of good customer service
  • Demonstrates a good team working ethic and commitment to self-development

Additional benefits:

  • 23 days’ annual leave, rising to 25 days after 2 years’ service
  • Funded employee development (IOC Certificate)
  • Discount to the Mytime Leisure Centres AND Discounted high street voucher scheme
  • Social events for the Customer Support Centre
  • Free office fruit baskets delivered twice per week
  • Easy access via public transport - bus, tram and train

Required skills

  • Admin
  • Communication Skills
  • Contact Centre
  • Customer Service
  • German

Reference: 39547592

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