German Customer Service Manager

Posted 17 October by CLEARLINE RECRUITMENT LTD
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Job Title: German Customer Service Manager

Location: Brighton

Salary: £27k-£30k + Commission

Full time, Monday-Friday 08:30 - 17:30

Our client is looking to recruit a German speaking Customer Service Manager to joining their team in Brighton.

You will be part of a dynamic Sales and Customer Success team involved in after-sales lifecycle. Your key goal will be to retain and grow corporate accounts.

Responsibilities

As a successful Customer Success professional, you must have a strong understanding of the clients' business objectives and must have the ability to articulate how training solutions help delivering these goals.

  • Your career to date must demonstrate that you are able to build relationships with clients as a trusted advisor.
  • On boarding new corporate clients
  • Liaising with key stakeholders involved in training and development programme on the client side
  • Implementing training programmes ensuring users' engagement and adoption
  • Building and delivering customer reports
  • Providing on-going support to corporate clients

Requirements

  • Fluent German
  • Must have B2B experience in a Sales or Account management role
  • Learning agility
  • Knowledge of corporate world and commercial awareness; being able to identify new business opportunities in existing accounts
  • Strong Interpersonal skills over the phone and face to face
  • Proven ability to manage multiple stakeholders on the client side
  • Successfully manage a range of different tasks
  • Ability and desire to try new things
  • Adaptability, as we enjoy a true start-up environment with everyone involved in doing a little bit of everything
  • Previous experience with Hubspot, SalesForce, Zoho or other CRM systems will be an advantage

For more information please contact James Naylor at Clearline Recruitment.

Reference: 36382489

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