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German Customer Service Advisor

Posted 9 March by Corinium Language Associates Ended

We are recruiting for a fluent German speaking Customer Service Assistant for our client, a well-known high-quality clothing and footwear brand in the outdooriindustry. The company is based in a beautiful barn conversion in the countryside. As the first point of call for the German speaking DACH market, you would be responding to a range of enquiries from retailers in Germany and working closely with the sales team. An interest in outdoor life/riding and fashion would be very helpful to join this small multinational team. This is a permanent role with a salary of up to £23,000 and benefits including a pension scheme and private healthcare.

Main Duties:

  • Handling email and order enquiries from shops and sales teams

  • Dealing with returned goods

  • Answering occasional enquiries directly from customers

  • Order processing

  • Investigating missing deliveries and problems with orders

  • Ensuring invoicing of business customers

You would also be preparing for and working at trade shows and sporting events such as country shows and horse trials, potentially including a few days abroad, providing training and meeting customers. You would be asked to support up to around 8 events a year.

Working hours are 37.5 hours per week, Monday to Friday, normally starting at 8 am.

Required skills

  • You must be able to speak and write German to a high level, ideally with experience of German business culture

  • You must be IT literate with excellent communication skills, able to build strong customer-focused relationships

  • Ideally you will have office or telephone-based customer facing experience

  • Skills in either French or another European language would be beneficial but not essential

  • Our client is looking for a flexible, confident candidate with a logical mind and a "can-do" attitude.

The location

Our client is based between Wantage and Didcot in a light and airy modern barn conversion. The office is open plan and stylish.

The office is not far from the A34 and is easily accessible by car from Abingdon, Didcot, Reading, Newbury, Wallingford and Oxford.

If you are self-motivated with excellent communication skills, fluent German and are IT literate, then please send your CV in word (.doc or .docx) format for more information and a full job description.

Corinium Language Associates is working as an employment agency for this role. Corinium Language Associates could store your details and may get in touch with you about other roles that you could be suitable for but your details will never be shared without your express permission and will never be used for anything other than recruitment.

Required skills

  • Call Centre
  • Clothing
  • Customer Service
  • German

Reference: 34644875

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