We are recruiting for a fluent German speaking Customer Service Assistant for our client, a well-known high-quality clothing and footwear brand in the outdooriindustry. The company is based in a beautiful barn conversion in the countryside. As the first point of call for the German speaking DACH market, you would be responding to a range of enquiries from retailers in Germany and working closely with the sales team. An interest in outdoor life/riding and fashion would be very helpful to join this small multinational team. This is a permanent role with a salary of up to £23,000 and benefits including a pension scheme and private healthcare.
Handling email and order enquiries from shops and sales teams
Dealing with returned goods
Answering occasional enquiries directly from customers
Investigating missing deliveries and problems with orders
Ensuring invoicing of business customers
You would also be preparing for and working at trade shows and sporting events such as country shows and horse trials, potentially including a few days abroad, providing training and meeting customers. You would be asked to support up to around 8 events a year.
Working hours are 37.5 hours per week, Monday to Friday, normally starting at 8 am.
You must be able to speak and write German to a high level, ideally with experience of German business culture
You must be IT literate with excellent communication skills, able to build strong customer-focused relationships
Ideally you will have office or telephone-based customer facing experience
Skills in either French or another European language would be beneficial but not essential
Our client is looking for a flexible, confident candidate with a logical mind and a "can-do" attitude.
Our client is based between Wantage and Didcot in a light and airy modern barn conversion. The office is open plan and stylish.
The office is not far from the A34 and is easily accessible by car from Abingdon, Didcot, Reading, Newbury, Wallingford and Oxford.
If you are self-motivated with excellent communication skills, fluent German and are IT literate, then please send your CV in word (.doc or .docx) format for more information and a full job description.
Corinium Language Associates is working as an employment agency for this role. Corinium Language Associates could store your details and may get in touch with you about other roles that you could be suitable for but your details will never be shared without your express permission and will never be used for anything other than recruitment.
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