German Customer Service Advisor

Posted 26 February by SOS Recruitment

German Customer Service Advisor
Location: Poole
Hours: Sunday-Thursday 7:30am-3:00pm
Saturday rotation 9:00am-5:00pm

SOS has an exciting opportunity available for a German Customer Service Advisor to join our client's friendly team based in Wallisdown, working with one of the world's largest and most innovative technology brands.

Do you have experience in customer service, retail, hospitality, technology or IT? As a customer support representative, you'll provide assistance with apps like Play Store and perform technical troubleshooting Android hardware too.

Full training is provided, they are looking for someone with great customer service skills to help provide incredible experiences across their 4 media channels - phone, email, chat and social media.

With 500+ employees from over 20 countries, they have one of the most international workforces on the UK's south coast and are proud to work, develop and engage with people from all walks of life.

If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join their team!

Job role/responsibilities

Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware
Be truly awesome with customers and help us deliver outstanding customer satisfaction
Become a knowledge expert by using internal systems and training to stay up to date with the latest information
Identify and report emerging trends and customer issues to senior staff
Bring an awesome can-do attitude to the workplace!

This role is for customer support only so we'll never ask you to cold call and there's no selling either.

If you drive, they will be able to find you an off-road parking space or you can car-pool with your employees!

Open plan offices
Fun and friendly environment
Supportive, opportunity driven company-culture
Break-out spaces and games room
Social events and parties
Regular office games and events
Out-of-office groups, clubs and activities
Incentives and spot prizes including red letter days and international trips
Language sharing opportunities
Career development - 95% of senior roles are recruited internal

Find success with SOS!

Don't delay, call, click or come in today!

Hours: Monday - Friday 8:30am-5:45pm


Required skills

  • German Customer Service Advisor

Reference: 34555907

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