German Customer Advisor

Posted 5 April by Apjobs Easy Apply

German Customer Advisor

Hours of work: 1:30 to 10 pm

Our client based in Bedford (with headquarter in Switzerland) is looking to recruit a bilingual Customer Advisor (German and English) to provide technical customer support for their market leading brands.

You will be joining a small multi-lingual team and will be:

  1. Managing telephone calls from customers in English and German accurately capturing the details on the contact management system.
  2. Reviewing, logging and responding to social media enquiries in English and German.
  3. Responding to product enquiries received by email in English and German.
  4. Taking receipt of returned product and managing the product through to investigation and closure of the issue.

The right candidate is:

  • Customer focused with experience in customer services
  • Excellent verbal and written communication skills with the ability to create rapport and have empathy in difficult situations
  • Well organised with the ability to prioritize and work to deadlines
  • Excellent attention to detail
  • Ability to adhere to procedures
  • Temperament - calm, collected, confident under pressure
  • A flexible, proactive and responsible team player with customer focus and the confidence to make decisions alone

Required skills

  • Advisor
  • Communication Skills
  • Customer Service
  • German
  • Swiss German

Reference: 34833366

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