German - Application Support Engineer

Posted 9 April by First 4 Personnel (& Temps) Ltd Easy Apply Featured

Sprichst du Deutsch?

Ben Sie Erfahrung im Technologie-Support?

Do you fly the flag for Germany - speak fluent German and have a background in Technology Support, IT Helpdesk? Then this role might be for you, if you live close to Guildford, Surrey.

What does the role involve?

  • Providing support to international clients from German speaking countries on a bespoke software package
  • Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
  • Creating bespoke reports using SQL query language and Report Builder
  • Writing and maintaining bespoke XML jobs
  • Providing demonstrations on key product features to potential clients
  • Attending tradeshows and conferences

Plus you'll occasionally get to travel to German speaking countries to provide on-site support!

What do you need?

  • Obviously better German than mine!
  • Good English skills, to enable you to translate what the German speaking customer is saying and describe the issues to English speaking Developers.
  • Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge
  • Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.
  • Strong Customer service skills and ability to resolve queries
  • Team player

What's on offer?

  • Starting salary of up to £26,500
  • Opportunity to progress your skills and experience
  • 24 days holiday + bank holidays
  • Private Healthcare
  • Pension Scheme
  • Parking
  • Friendly, casual dress environment, where everyone is recognised for their efforts
  • Team social events

When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles. Applying for this role, means that we hold and process personal data on you. By applying for this position, you are providing us with a legitimate interest in holding this personal information, more details on our Privacy Policy will be provided to you upon receipt of your application.

Required skills

  • German
  • SQL
  • XML
  • Germany
  • customer service
  • bilingual
  • desktop
  • language
  • support engineer
  • Report Builder
  • application support
  • helpdek
  • Deutschland

Reference: 34860919

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