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German and another European Language CS Specialist

Posted 2 February by Kerr Recruitment Ended

German + another European Language Customer Service Specialist

Up to £22K + discretionary bonus + benefits + travel allowance

Permanent Full-time


Our client, an international company, is seeking to appoint German + another European Language Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

What you'll do

  1. Receive incoming calls from EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction. Record activity in the CRM database.
  2. Provide first level technical support. Escalate the calls if necessary.
  3. Identify opportunities from inbound calls by questioning the customer.
  4. Manage the Email database ensuring a 24-hour response time, Live Chats requests and respond to comments from the social media management system.
  5. Manage logistical issues such as RMA.

What you'll need

  1. Interest in computer gaming would be a big plus
  2. Must be fluent in German AND another European Language
  3. A degree level or equivalent is desirable.
  4. The candidate should be customer focused, have excellent communication and organisational skills.
  5. The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
  6. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr recruitment website for an overview of all our vacancies.

Required skills

  • Customer Service
  • German
  • Technical Support
  • European Language

Reference: 34385487

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