Generalist Adviser

Posted 11 October by Citizens Advice Welwyn Hatfield

Generalist Adviser

£20,000 - £24,000

Full time, 36.5 hours per week

Fixed term contract, 1 year

Remote and Hatfield

Citizens Advice Welwyn Hatfield is a progressive, highly regarded and independent advice charity in Hertfordshire serving a growing population of 120,000 people. With 2025 paid staff and 50-60 volunteers, we want to continue to increase our impact on the local community.

We’re looking for a Generalist Adviser to help our enthusiastic team to achieve that goal. You’ll provide information, guidance and advice to our clients face to face, by telephone, webchat and email. The role will encompass various aspects of general advice which will provide an excellent opportunity to develop your career with Citizens Advice.

Ideally, you’ll have experience of working as a Generalist Adviser, but full training will be provided for the right candidate. What's really important is your ability to learn quickly and apply this knowledge to helping clients. A good attitude to hard work, finding solutions and being able to take constructive feedback are essential. You’ll also have strong interpersonal skills, as well as a good knowledge of IT.

Citizens Advice Welwyn Hatfield values equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.

For more information and to apply, please visit our website via the Apply button.

Closing date: We’ll be interviewing as applications arrive, so please submit your application as early as possible.

Reference: 44329802

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