General Manager

We are seeking a hands-on General Manager to lead the day-to-day operations of a co-working space while also overseeing aspects of commercial property management. This is a fantastic opportunity for someone who thrives in a people-centric environment and enjoys creating spaces where businesses and communities flourish.

The Role

This is a blended position with approximately:

• 80% Co-Working Space General Management
• 20% Commercial Property/Facility Management

You will be responsible for the performance, culture, and operational excellence of the shared workspace. At the same time, you’ll manage relationships with tenants and ensure the facility is well-maintained and functioning efficiently.

Key Responsibilities

General Management:

• Oversee daily operations of the workspace ensuring smooth, efficient functioning.
• Lead, mentor and motivate staff, fostering a culture of collaboration, inclusivity, and customer service.
• Maintain a high level of member satisfaction through strong relationship management and community engagement.
• Track and optimise occupancy rates, membership renewals, and member acquisition strategies.
• Collaborate on events, initiatives, and programming that support the member community and create meaningful experiences.
• Oversee budgeting, reporting, and financial performance of the space.
• Implement and maintain systems, policies, and procedures to support scalability and consistency.
• Partner with the marketing team to support brand visibility, digital engagement, and local outreach.

Commercial Property/Facility Management:

• Ensure the building remains in top operational condition; manage maintenance schedules and third-party service providers.
• Manage relationships with commercial tenants and ensure lease compliance and tenant satisfaction.
• Oversee health and safety, security, and building access procedures.
• Support compliance with local regulations and coordinate facility upgrades or improvements as needed.

Who You Are

Personality Traits:

• You genuinely enjoy your work and take pride in creating great experiences for others.
• Calm, reliable, and even-tempered, with the ability to stay level-headed under pressure.
• Naturally empathetic and community-oriented, with an instinct for what people and teams need to thrive.

Skills & Competencies:

• Proven leadership and team management capabilities.
• Highly organized and strategic, with an ability to prioritize and manage multiple workstreams.
• Strong commercial acumen—comfortable working with budgets, targets, and business operations.
• Excellent communication skills; confident engaging with members, staff, vendors, and senior stakeholders.
• A background in marketing or business development is beneficial but not required.

Experience:

• Experience managing a customer-facing business—ideally within hospitality, co-working, retail, or a similar environment.
• Exposure to facility or property management (even partial) is advantageous.
• We’re open to candidates at various stages of their careers; what matters most is your mindset, energy, and alignment with company values