General Manager

Posted 15 October by The Kati Roll Company
Easy Apply

The Restaurant Manger has overall responsibility for providing essential team leadership, as it relates to all TKRC team members.


Customer Service:

  • Ensure all food products and customer relations are consistent with TKRC high quality standards
  • Develop relationships with customer and foster customer loyalty
  • Address all customer complaints timely and efficiently
  • Obtain and maintain higher than 8/10 in Customer Survey Score

Health and Hygiene:

  • Adhere to Health Department guidelines and maintain an A certification
  • Maintain cleanliness of store
  • Ensure staff abide by clean practices

Premises and Equipment:

  • Ensure Open/Close procedures are conducted appropriately
  • Ensure all fixtures and equipment are in working condition
  • Coordinate with Maintenance Manager to ensure repair/maintenance/upkeep of facility and equipment are addressed in a timely manner

Inventory and Supplies:

  • Review, maintain and order all inventory and supplies
  • Implement cost savings and waste reduction plans

Staffing and Scheduling:

  • Supervise all restaurant employees
  • Train staff on appropriate practices
  • Schedule all staff to ensure appropriate coverage levels

Revenue and Marketing:

  • Participate in promotional activities
  • Participate in social media initiatives

Perform other related duties as required and assigned


  • Ability to read, writes, speak and understand English fluently.
  • Strong communication and interpersonal skills.
  • Must be customer service oriented.
  • Ability to meet or exceed the company’s attendance and punctuality standards.
  • Ability to evaluate objectively, fairly, and consistently.
  • Ability to use common tools.
  • Ability to understand and follow directions as given.
  • Ability to work with minimal supervision.

Reference: 36365210

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