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General Manager

Posted 2 February by Euro Car Parts Easy Apply Featured Ended

The Opportunity

Key Accountabilities:

Driving Sales & Margin Performance:

  • Ensure the Branch team are fully aligned and driving sales and margin performance thru strong connectivity, data analysis and supporting all marketing activity effectively, including web customers

Stock Control:

  • Ensure all stock management procedures are fully in place to underpin accuracy and deliver exemplary customer service

  • Regularly review to ensure all stock controls are in place

Fleet Management:

  • Ensure fleet usage is maximised to deliver exemplary customer service

  • Sweat this asset and set high expectations

  • Regularly review to ensure all fleet controls are in place

Improving Customer Connectivity & Relationships

  • Develop a visit routine to connect with key IMT & National Account customers and demonstrate partnerships that support mutual growth

  • Lead a Branch culture where customers are seen as the 'number one priority’

  • Ensure all customer complaints are dealt with fairly and equitably

  • Ensure Euro Car Parts have the premier reputation for service on your locality / town

  • Engage the team to understand delivery of excellent customer service will lead to sustainable Branch performance therefore customers are our number one priority

  • Engage the team to understand delivery of excellent customer service will lead to sustainable Branch performance therefore customers are our number one priority

Leadership Behaviour:

  • Model values aligned to ECP status as market leaders as follows:

    • Honesty & Integrity

    • Strong work ethic

    • Trust - do what you say, walk the talk

    • Do the right thing as opposed to the convenient thing

    • Respect all colleagues, be fair and consistent

  • Represent ECP professionally when dealing with all external and internal partners

Team Development:

  • Ensure a comprehensive 4 week induction takes place for all new employees covering key operation and sales functions

  • Ensure all ECP Academy courses are fully completed within acceptable timescales

  • Ensure all colleagues have one personal development activity in place to grow skills


  • Act as the focal point for cross sales/ operations communications ensuring service is never compromised

  • Keep those affected informed

  • Hold structured team briefing across all Branch employees outlining key objectives and measures daily

  • Utilise all communication channels to maximum effect

  • Consider the audience motivations and perceptions and keep it simple

Succession Planning & Recruitment:

  • Ensure a comprehensive succession plan is in place for all roles

  • Ensure a multi skilling programme in in place to fulfil future succession starting with fixed hour colleagues

  • Support recruitment with timely decisions and recruit for attitude above all else

Planning, Organising & Prioritising:

  • Ensure clear short term (daily) medium term (monthly) plans are in place and documented to maximise Branch profitability.

  • Develop and deliver an annual plan covering all critical dates (e.g. MOT seasons, religious celebrations etc.) considering contingencies

  • Ensure the number one priorities are always sales and customer service levels

HASAW / Staff Welfare / HR:

  • Ensure all legal responsibilities are completed in line with Company expectations

  • Take nothing for granted check it and challenge daily (e.g. fire doors propped open / blocked etc.)

  • Support all HASAW initiatives e.g. First Aid Training

  • Ensure the staff areas are always clean and hygienic and fully furnished with correct equipment and consumables

  • Manage all colleague issues with empathy and discretion involving HR support where necessary

Cost Control:

  • Manage all costs like a business owner

  • Challenge every cost on the P&L to see where you can gain traction / improve profitability

  • Coach team to understand the relationship between sales, cost management to maximise profitability

Performance Management:

  • Set clear SMART and stretching goals and measure performance accordingly

  • Hold your management team to account and ensure they hold their reports to account also

  • Recognise and praise high performance and make it specific and meaningful

Work Hours:

50.33 hours per week Monday to Friday from 8am - 6pm & Alternate Saturdays from 8am - 4pm

More Information:

Your career with Euro Car Parts is only limited by your ambition and will to succeed. For exceeding expectations in this fiercely competitive market we offer:

  • A highly competitive salary
  • Uncapped monthly bonus
  • Genuine career progression
  • Holiday discounts with cashback
  • Up to 40% discount for tickets to major family attractions and cinemas
  • Up to 20% discount for various high street retailers
  • Plus amazing deals and discounts for 3000 gyms in the UK

Due to the large volumes of CVs we are currently receiving we are unable to respond to each applicant individually.

Required skills

  • Computer Literate
  • Customer Service
  • Sales
  • Business Operations
  • Exceeding Targets

Reference: 34383799

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