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General Manager for Award Winning 4 Star Hotel in Idyllic Rural setting

General Manager for Award Winning 4 Star Hotel in Idyllic Rural setting

Posted 2 July by Corick House Hotel & Spa
Easy Apply Ended

This position will require a consummate hospitality professional;

-To assume the day to day responsibility for the efficient operation of all departments and the wider business.

-To promote the desired work culture in our hotel by - Doing the right things, Show we care, Aim higher, Celebrate difference and Work better together in order to deliver a hotel experience our guests love.

At our 4 Star Property we want our guests to relax and be themselves which means we need team members to;

-Be you - by being natural, professional and personable in the way you are with people

-Get ready -by taking notice and using knowledge so that you are prepared for anything

-Show you care - by being thoughtful in the way you welcome and connect with guests

-Take action - by showing initiative, taking ownership and going the extra mile

DUTIES & RESPONSIBILITES

Key Job Responsibilities:-

  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
  • Be directly involved in developing and executing revenue strategies and sales initiatives - whilst continually developing your teams to do the same.
  • Ensure constructive team communication with emphasis on structured training and development to improve service standards.
  • Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control.
  • Ensure procedures are in place across all functions in line with agreed standards and manuals.
  • Ensure you have a visible and involved presence across all area, actively seeking feedback and updates on a daily basis - coaching your management team as a matter of routine.
  • Ensure you actively develop a full understand of the mechanics of the business and all the potential impacts of service standards and revenue decisions.
  • Ensure forecasting is carried out by Heads of Departments in conjunction with the successful candidate.
  • Pro-actively assess risks to the business - next shifts, next day, next month etc.
  • In conjunction with the Head of Departments ensure recruitment, training, development and staffing levels are as required.
  • Continuously analyse actual standards observed against department standards and actively challenge deviation.
  • Continuously report pro-actively on risks and opportunities to the Directors so that insight is created for team decision making.
  • To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
  • To develop interactive customer relations and to be aware of any possible future requirements - relay information and ideas to the Directors for the enhancement of customer expectation.
  • To support with initiative and commitment the overall objectives of the business in terms of revenues, costs and team work - developing your personal competency levels.
  • To carry out appraisals/job chats as per the company appraisal system.
  • To build a consensus and negotiate mutually beneficial solutions to problems.
  • To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.
  • To carry out Duty Management functions when required.
  • To be a good example of the company dress code and appearance standards - ensuring that your team fully comply with these
  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Directors.

Financial Returns:-

  • Gain understanding of the departmental goals and financial targets.
  • Effectively manage staffing costs by preparing efficient work schedules.
  • Maintain adequate stock levels and complete stock takes as required.
  • To support with initiative and commitment the overall objectives of the business in terms of revenues, costs and team work - whilst developing your personal competency levels.

People:-

  • Comply with hotel rules and regulations and provisions contained in the employment handbook.
  • Comply with our Hotel's grooming and uniform standards.
  • Comply with timekeeping and attendance policies.
  • Actively participate in training and development programmes and maximise opportunities for self- development.
  • Comply with our Hotel's code of conduct at all times.
  • Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
  • Have the desire and ability to improve your knowledge and abilities through on-going training.
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

Guest Experience:-

Demonstrate service attributes in accordance with industry expectations and Corick House standards to include-

  • Being attentive to guests.
  • Accurately and promptly fulfilling guest requests.
  • Understand and anticipate guest needs.
  • Maintain a high level of knowledge which will enhance the guest experience.
  • Demonstrate a service attitude that exceeds expectations.
  • Take appropriate action to resolve guest complaints.
  • Appreciate the dynamic nature of the Hotel Industry and extend these service attributes to all internal customers.
  • Be able to promote the hotel products and services.
  • Maintain a high level of product and service knowledge about all tourism stakeholders in our region.

Responsible Business:-

  • Demonstrate a comprehensive understanding and awareness of all policies and procedures relation to Health, Hygiene and Fire & Safety.
  • Familiarise yourself with emergency and evacuation procedures.
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
  • Pro-actively pursue all practices in line with Corick House environmental and energy saving initiatives.

WHAT YOU WILL GET IN RETURN:-

-Excellent Salary between £50,000 - £60,000 a year

-Annual bonus on achieving KPI’S

-Accommodation provided if required

-Travelling Expenses

-Fantastic rural setting

-4 Star Property

-Relocation considered

Required skills

  • Hospitality
  • Mechanics
  • Staffing
  • Service Standards
  • Exceeding Expectations

Reference: 43240655

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