General Manager - Customer Insight - Fleet Services
£65k package (£50/55k base, £60/65k OTE, car and benefits) - South East
Is leading a small team that converts high quality customer feedback - including customer complaints, into process review and re-design so that service delivery is always as best as it can be - which is class leading. Through a range of media you will collate customer insights and experiences, identify how improvements can be made and work with other departmental stakeholders to review - and improve, systems and working practices for your customers.
Is a mainstream brand in the fleet management and fleet finance sector, growing and profitable with a reputation for innovation and outstanding customer service. With a strong track record in people development, they are very much focussed in enabling high performers to further their careers - which in turn drives their great service capabilities, innovation and profitability.
You are a highly experienced professional with either customer quality, customer experience or customer insight experience, ideally in a financial services or similar background. You also have a deep knowledge of FCA Regulations, excellent stakeholder and project management skills and people management experience. In addition you have the ability to analyse complex data and interpret and present your conclusions effectively.
(Customer Insight, Customer Experience, Customer Quality, Manager, Customer Service, Data Analysis, Complaints Manager, South East, Berkshire, Heathrow)
- Customer Insight
- Data Analysis
- General Manager