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General Manager - Berkshire

General Manager - Berkshire

Posted 21 March by 4Leisure Recruitment Easy Apply Ended

General Manager - Exciting Leisure Complex Berkshire

We are looking for a talented, enthusiastic, customer focused General Manager with excellent aptitude for operational management to work within this fast paced, multi-faceted leisure business.

Responsible for the day-to-day management of this fantastic leisure facility ensuring revenue growth, customer satisfaction, people development and a safe environment for all. Key areas of emphasis include sales generation, financial control, demand creation & utilisation, expense management and developing the team to deliver outstanding customer service.

Further responsibilities include:

  • Undertake and review customer usage and bookings daily to verify appropriate rates are being charged, utilisation is optimised and all procedures are documented per policy.
  • Continuous monitoring of the agreed standards and training & recording of all relevant staff.
  • Manage all food and beverage service which includes the licensed bar, hot and cold display counter, catering department, kitchen, snack bar, and co-ordinate to achieve qualitative/quantitative goals and ensure customer satisfaction.
  • Ensure that employees meet all standards for performance, appearance and service provision.
  • Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions. Follow up with guests/members to ensure satisfaction.
  • Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site.
  • Monitor cash handling procedures on a regular basis; investigate all security concerns.
  • Ensure new employees receive induction and training for their position that is consistent with group standards and policy.
  • Coach employees and give positive reinforcement when appropriate.

Basic salary is up to £32K plus additional benefits. If you are interested to learn more about the role, or make an application, please contact Tom Lewis for a confidential discussion.

Required skills

  • General Manager
  • Management
  • Sales
  • Profit Margins
  • Team Leadership

Reference: 33891144

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