We require a very special person to join our team dedicated to serving families at one of the most difficult times in their lives. We currently have a position for a Funeral Director covering our branch in Bedford.
The key purpose of this position is to create a collaborative working environment for both colleagues and clients.
Responsible for collaborating with General Manager, Principal Funeral Directors (PFDs) & colleagues to maximise the success of their funeral home
Understand and champion the Company's standard of performance in every role and where necessary mentor, coach and where required, teach colleagues
Set quality performance goals for teams and for individuals, in their workSet quality performance goals for teams and for individuals, in their work
Organising the funeral home on a minute by minute basis to deliver for customers
Be the Guardian of standards ensuring that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this
"Lead by example" in the funeral home working alongside colleagues, demonstrating & living the standard of performance required by the Company as well as organising the work and people so they can deliver exceptional service.
Be critical friend to Principal Funeral Directors and colleagues in cases where their desire to deliver is not helping others to, or where their performance is less than their best
Organise the funeral home to support the Customer and the PFD in terms of work and communication in the team
Ensure that job sharers communicate effectively daily and use the same systems; no "cracks in the pavement"
Demonstrate the attitude needed to do a great job; positive, proactive, team spirited, dynamic & open to learning, innovative
Resolving any deficiencies in team or individual performance quickly and fairly with the coaching support of the PFD or ROP
Be responsible for appraising colleagues fairly and constructively and where necessary putting in place actions to restore the efficiency of failing colleagues.
Specific roles and duties include:
Understand and champion the Company’s standard of performance in every role and where necessary mentor, coach and where required teach colleagues
Set quality performance goals for teams and for individuals, in their workGuide and advise families through the experience of organising a funeral
Meeting customers at locations other than those of the Company
Managing all matters financial in relation to the funeral; including responsibility for collection of debts
Promoting the business within the local community and encouraging colleagues to do likewise
Support customers through other funeral related services such as preparing ashes plots for interment of cremated remains, arranging masonry orders, offering funeral pre-payment plans for example
Provide holiday and sickness cover for colleagues based at other funeral homes
Ensuring compliance with Health & Safety regulations and other relevant legislation
The role will be covering our branches in Bedford.
NB. You will be required to complete an Application Form as part of the recruitment process which will be forwarded to you on receipt of your CV.
Should you possess the correct skills and experience for this position we will be in touch with you within 10 days of the receipt of your completed application. Should you not hear from us within this time you have not been successful on this occasion and unless otherwise instructed by you we will retain your details for any suitable future vacancies. We wish you every success in your search for suitable employment.
- Communication Skills
- Customer Service
- Event Planning
- Management Experience
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