Fundraising Administrator (22.5 hours a week)
We are looking for an experienced fundraising administrator to join us at an important time of growth for the organisation. This is a core role in a small and effective team which requires a highly organised, efficient person. The successful candidate will ensure our supporters receive excellent care and will manage our database and records accurately and reliably. They will take ownership of the administrative responsibilities within the team, working closely with the Fundraising and Development Manager and Fundraising Officer - trusts, foundations and major donors - to support income generation and donor communications, and with the Finance Manager to provide timely and accurate financial data.
We are looking for candidates with at least 2 years’ experience of administration, who are well-organised and capable of managing their own time. Strong experience of using databases or customer relationship management software will be key, as will the ability to adapt to new tools and programmes. Good numeracy, analytical skills and a high degree of accuracy are essential, and experience of financial record keeping is an asset. We need a candidate able to manage our online and offline systems. An understanding of GDPR and fundraising regulation is essential. The right candidate will be confident and adept at communicating with supporters and our volunteers via email, phone calls or face to face. This role often requires creativity and problem solving. An interest in health and research charities and/or previous experience of working with people with dementia or in the older age group will be an advantage.
Administration and donor support:
- Manage the supporter database, track donations and ensure all records are GDPR compliant, up to date and accurate, run reports and undertake data cleansing exercises as necessary
- Work with the Finance manager to ensure donation processes are compliant, efficient and timely
- Ensure Gift Aid documentation is accurate and help prepare Gift Aid claims
- Acknowledge and thank individual donors and supporters who set up online fundraising pages, and attach communications to relevant records on database
- Oversee fundraising record-keeping - both paper and electronic, in line with Fundraising Regulator and GDPR regulation
- Assist with the production and distribution of fundraising support materials
- Build a strong relationship with our fundraising volunteer group to support and further develop fundraising and broader Institute activities.
- Manage fundraising volunteer activities and opportunities, recruitment of new volunteers and annual programme of volunteer consultation and events.
Communications and marketing
- Support the production, design and distribution of the RICE bi-annual Newsletter.
- Assist with the production and distribution of in-house patient leaflets and posters, and fundraising support materials.
- Help develop and maintain RICE’S website and social media presence in line with the communications strategy, including regular refresh of research and fundraising news
- Promote the work of RICE to visitors and members of the public, for example at RICE open evenings
Community and events fundraising
- Support RICE community fundraising events - this may include occasional evenings or weekends
- Support and develop local charity of the year relationships, maintain and oversee relationships and cultivate longer-term engagement.
- Arrange community activities such as street and/or bucket collections and in-store bag packing.
- Support and administer events such as the annual Bath half, and other challenge activities.
- Manage annual Christmas campaign and card sales.
- Administer the RICE 300 Club and annual raffles, and act as primary RICE lottery licence holder.
- May occasionally be asked to present to community groups and local organisations in relation to the above activities
Excellent administration and organisation skills, with demonstrated success in an administrative and support role
Knowledge of databases and/or customer relationship management (CRM) tools. (Knowledge of Harlequin is an advantage).
Understanding General Data Protection Regulation (GDPR)
Good numeracy and analytical skills, attention to detail and a high degree of accuracy
Extensive experience of using Microsoft office, and design software packages.
Good time manager, with the ability to work on own initiative and to prioritise a busy and diverse workload
Good verbal and written communication, and ability to communicate the work of the charity and its impact to a range of audiences.
Good team player with a friendly can-do attitude, prepared to pitch in as necessary
Financial reporting and/or bookkeeping experience
Understanding of the Fundraising Regulator Fundraising Codes of Practice
Knowledge of social media trends and opportunities
Experience of working in a charity or not-for-profit setting, ideally in a health based charity and/or previous experience of working with people with dementia and with patients in the older age group.
Experience of community and/or events fundraising, and of supporter and public facing enquiries
A current clean driving licence and the availability of a car insured for business use.
Please submit a CV and covering letter outlining how you meet the criteria for the role, and provide the names and contact details of two referees, indicating clearly whether we may approach your referees prior to appointment.
Closing date: Midnight on 24th Feb 2019
Interview date: Tuesday 5th March 2019
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