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Fully Remote Complaints Investigator

Fully Remote Complaints Investigator

Posted 22 May by Source4 Personnel Solutions
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On behalf of our Client a leading Financial Services Provider we are recruiting an experienced Complaints Investigator

This is a fully remote opportunity the successful candidate must come from a Mortgage or Banking Background

Job Overview:
We are seeking a meticulous and experienced Complaints Investigator to administer and complete complaint activities. The role involves generating responses to complaints, which may cover a wide range of topics and can be complex in nature. The successful candidate will adhere to policy, procedure, and regulation, acting as a process and investigative expert to support improved customer outcomes.


  • Plan and prioritize allocated workloads against agreed service standards.
  • Take ownership of investigating and responding to internal and external requests accurately and efficiently.
  • Competently handle complaint calls and/or transactions, resolving challenging customer communications and queries to effective resolution.
  • Ensure all work is completed in accordance with applicable regulations, procedures, and policies while using judgement to resolve issues and record trends.
  • Resolve queries or referrals from both within and outside the team.
  • Consider risk when completing daily activities.
  • Experience and knowledge of working within Financial Services is essential.
  • Embrace change with a positive attitude.

Person / Experience Required:

  • Experience of working in a target-driven environment centred on customer delivery.
  • Proficient in Microsoft Office applications.
  • Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
  • Understanding of numerous and complex customer administration processes and policies.
  • Experience in a customer-facing or engagement environment and resolving customer complaints.
  • Possess technical knowledge within the financial services industry around simple and complex queries and transactions.

Location: Fully Remote

Hours of Work: 9am to 5:30pm, Weekdays

Salary Banding: Up to £30,000
Bonus: Discretionary Bonus Scheme


  • 25 Days Holiday + Bank Holidays
  • Pension Scheme (KMC doubles what employee contributes, up to 10%)
  • Private Medical
  • Remote Working
  • Employee Benefits Portal

If you are detail-oriented, adaptable, and have a passion for providing excellent customer service in the financial services industry, we encourage you to apply for this rewarding opportunity.

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.

Reference: 52709484

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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