Full Time Sales Assistant - Retail experience is ESSENTIAL

Posted 6 March by Unity Recruitment Easy Apply
Responsible to: Store Manager

Reports to: You will report directly on a daily basis to the line manager.


To be a part of a team that drives sales productivity, efficiency, and customer service levels

of the store.


Customer Service

* Maintain and increase the sales figures of the store/concession.

* Ensure that customers are acknowledged quickly and offer friendly, courteous and

efficient service.

* Demonstrate a clear understanding of the company mystery shop guidelines.

* Be aware of competitor ranges and price points.

* Report any missed opportunities to the management team.

* Confidently use and understand the 'Add on Sale' technique.

* Be able to confidently close a sale.

* Maintain a thorough knowledge of all products, and be able to suggest alternatives to


* Ensure that all customer follow up is done promptly and efficiently.

* Ensure that any phone enquiries/sales are handled confidently and efficiently.

* Confident in handling customer enquiries and complaints when required.

* Understand the company after sales services, and policy for repairs.

* Understand the company/host store exchange and refund policy.

Visual Merchandising

* Have a thorough knowledge of all company/brand guidelines and standards.

* Assist the management team in implementing visual merchandising changes within

the store.

* Ensure the products are clean, tidy and well presented.

* Maintain a high level of store housekeeping.

* Good knowledge of the store/concession layout.


* Assist in the handling of cash, and all other financial transactions.

* Ensures any paperwork completed is done correctly and to Case standard.

* Ensure all store and company rules and standards are adhered to at all times

* Assists in actioning markdowns, price changes, discontinued lines.

* Liaise with head office and/or other stores as needed.

Stock Control

* Ensure that replenishment is carried out for the store on a daily basis.

* Assist in processing deliveries and transfers correctly.

* Assist in ticketing product correctly.

* Assist in any stock counts that are carried out as instructed by head office.

* Maintain all stockroom areas in a tidy and methodical manner.

* Awareness of product availability.

Health & Safety

* Establish a good understanding of health and safety policies of the store and ensure

that these are upheld.

* Highlight any potential risk areas to relevant personnel.

* Ensure that you understand the correct stock handling procedures e.g. lifting and

unpacking of boxes, using sharp instruments.


* Positively promote the image of the company.

* To maintain good relationships with all of case management and staff.

* Carry out or assist in any other duties as requested by your manager or area


* Liaise with head office/host store management when necessary.

* Maintain good security awareness and ensure that any security systems are used


* Report and document any theft correctly.

* Maintain the required standard of appearance and hygiene.

* Assist in any other company locations when necessary

Required skills

  • Customer Service
  • Retail
  • Sales Assistant
  • Store Assistant
  • Full Time

Reference: 34620398

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