Our well respected client provides excellent conference centre facilities and has a permanent vacancy for a Front Office Services Manager. Your role will be to maintain the highest level of service quality throughout the organisation. To ensure customer expectations are met and where possible exceeded and to provide operational support to all departments. You will help maintain the Centres service reputation in Reception and Housekeeping areas.
DUTIES AND RESPONSIBILITIES:
To be aware of and to comply with company and legal requirements including health, safety and to cover Duty Management shifts ensuring all areas and tasks relating to the role of a Duty Manager are covered.
To be fully aware of business capacity and specific requirements, assist in ensuring that resources are organised accordingly.
To support all Line Management ensuring that departmental procedures and work instructions are implemented and maintained with any changes communicated effectively.
To support the Reception Line Manager and work collaboratively with Housekeeping Management in the maintenance of accommodation departmental quality systems, helping to develop and improve services and product standards.
To monitor training & development of team members, contributing to top quality departmental training in service standards and delivery.
Help ensure procedural financial effectiveness in Reception through monitoring the revenue charging procedure from quote to issue of invoice; lead on control systems efforts in relation to room payment guarantees and no-show charges. Also ensure the control loop on F&B charges is monitored constantly for complete revenue efficiency.
To frequently inspect the grounds to ensure that they are tidy and clear of rubbish, liaising with the contract gardeners with any issues.
Support as necessary in order to ensure monthly food & liquor stock takes are taken, helping to produce results and investigate any discrepancies immediately.
To support an effective and efficient purchasing system, ensuring quality and environmental issues are considered in conjunction with value and delivery.
Support Line Management to ensure up to date customer feedback relating to service standards and delivery are communicated departmentally and assist with action taken to improve as necessary.
To collaborate with all members of the Management team to ensure continuity across the business at all times.
Assist with carrying out regular checks to ensure that all ISO and Health & Safety procedures are being maintained, helping to implement corrective action where necessary.
To carry out any other reasonable task as requested by the Centre Manager, General Manager or Director of Residential Services.
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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