Front Office Manager, Hook 4* Hotel, Competitive salary
At Select Hospitality Chelmsford we are currently recruiting on behalf of our client for a Front Office Manager
I am looking for a confident and hardworking individual to manage the busy Reception Team for my client. The Receptionists are at the hub of the hotel and communicate information to staff and guests whilst always maintaining the highest level of discretion. Roles include preparing accommodation and meal bills accurately for the guests and ensuring that the system balances at the end of the shift. You will need to be immaculately presented and will be able to adapt to requests and situations as they arise. One of the most important skills a Front Office Manager needs is to be calm under pressure and to be able to multi-task. Another key skill is to be able to provide good local knowledge as well as information on the hotel and our facilities to our guests and visitors alike.
The Front Office Manager will:
*Be a highly organised individual who is hands on and happy to work a flexible rota - this area of the hotel is open every day of the week for long hours. The rota is 5 days out of 7 and made of mostly early and late shifts. The role will involve working at weekends and on bank holidays.
*Have a high command of written and verbal English is crucial.
*Have a proven guest service skills are essential as well as being extremely well presented.
*Have experience in Reception work (ideally hotel) and leading a team of at least 3 people is essential.
*Leadership, organisational and planning skills
*Hard working, responsible and trustworthy
*Smart appearance and high standard of personal hygiene
*Smart, courteous with a fantastic eye for detail
Salary and Benefits
* My client is offering the successful Front Office Manager a competitive salary of between £25,000 and £27,000
* Company discounts
* Meal on duty
To apply for this position, please submit your CV via this website. For further information please contact Adam Dabbs on at our Chelmsford office.