Front of House / Office Manager

Posted 19 June by REED Hospitality and Leisure Easy Apply Featured
We are looking for a Front of House / Office manager to be responsible for the public areas and office reception area. This will involve liaising with the Facilities Team and Heads of Departments to ensure that these areas are in excellent condition at all times. Your role is to create and maintain a pleasant welcoming public face whilst at the same time promote a positive work environment, ensuring high levels of organizational effectiveness, communication and safety.

Ultimately, the Front of House / Office manager should be able to ensure the smooth running of the public areas and help to improve company procedures and day-to-day operation as well as being the public face of the day to day contact with the public.

• Acting as Front of House Manager by looking after the public face of the charity both physical and virtual.
• Responsible for the line management of both the Reception team (current team 5 staff) and the Night Duty Manager team including rota management, supervision, appraisal etc.
• Developing strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
• Assisting the team leaders and supervisors to coordinate their staff teams in order to ensure the delivery of exceptional front of house services.
• Responsible for the procurement of office facilities and managing QVSR Phone and IT systems.
• Managing the company website by being responsible for creating, editing, posting and updating the content.
• Promoting the organisation through Facebook and Twitter.
• Managing the enquiries mailbox.
• Preparation of resident and staff newsletters and maintaining resident and staff noticeboards.
• Assisting the Operations Manager in key areas including fundraising, policy procedures, operations manual, Residents First etc.
• Managing Health and Safety including maintaining all First Aid boxes within the building.
• Implementing safe working practices to ensure safety of building occupiers and visitors

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34642115

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