Our client, a high-profile aesthetics practice, is looking for a Front of House Manager to ensure that customer service is second to none.
Your primary responsibility is to provide patients with the highest standard of customer service at all times. Reporting to the Operations Manager, you will manage the front of house team. You will liaise with other managers and clinicians to ensure that the latest initiatives and developments are communicated between departments, and ensure that the clinic meets all official standards.
You will manage the reception team, who greet patients on arrival at the clinic, and deal with telephone enquiries, converting enquiries into booked consultations. You will be responsible for training and development, target-setting, performance monitoring and appraisals, staff leave and rotas, and for coaching the team to success.
Admin & process management:
You will ensure that the relevant protocols are followed to make for a seamless patient journey. You will deal with any issues or complaints that arise, maintaining accurate documentation. You will also ensure that your team keep all patient administration accurate and up-to-date at all times.
You will liaise with the marketing team in order to implement new initiatives, promoting treatments to patients and making promotional materials readily available in the clinic. You will liaise with clinicians to make sure all treatments are fully understood, and you will deal with the Clinic Manager to ensure CQC compliance.
For your application to be considered, you must have:
- Excellent customer service and communication skills
- Experience of managing team performance
- Excellent organisational skills
- Efficient and accurate administration, and good IT skills
- Ability to stay calm under pressure and multi-task
- A polished appearance and professional manner
Please apply with a CV and covering letter below.