Front Line IT Support

Posted 24 January by Brewster Pratap

THE COMPANY:

Brewster Pratap are recruiting for the Highfield Group in Doncaster. Due to internal progression they are recruiting a suitably experienced Front Line IT Support (1st line IT support) to offer a first class technical support service to both clients and colleagues.

THE JOB:

  • Offering first class technical support and customer service to clients and colleagues
  • Assisting with business development & product enquiries as required
  • Assisting with answering the phone and responding to customer enquiries as required
  • Educating clients and colleagues in the use of e-learning
  • Adhering to the Service Level Agreements (SLA) of Highfield and IT Support, and managing customer expectations
  • Managing and providing technical support for interactive presentations
  • Providing information regarding the performance and suggesting improvements to systems
  • Meeting with clients and colleagues, sometimes by video or teleconferencing or onsite

THE PERSON:

The ideal candidate will have experience within IT support and/or 1st line support, have an IT qualification and excellent communication skills as they will be liaising with both internal and external customers.

THE BENEFITS:

Salary £16,000, 22 days holiday + stats, pension.

Brewster Pratap Recruitment Group focuses on the recruitment of talent in South Yorkshire, West Yorkshire, North Yorkshire, East Yorkshire, Lincolnshire and Nottinghamshire.  If you are interested in discussing this job in more detail or any other aspect of recruitment and talent identification we would really like to hear from you.  Please visit our website at www.brewsterpratap.co.uk for more information on Jobs or Recruitment.

Required skills

  • 1st line support
  • First Line support
  • IT help desk
  • front line support
  • IT Helpdesk Assistant

Reference: 34309761

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