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French Warranty Assistant, £21k, Luton

Posted 14 March by Origin Multilingual Easy Apply Ended
Job Title: Warranty Assistant– Fluent French
Salary Range: £ 22,000
Location: Luton, UK
Working Hours: Mon-Fri 8am-4pm

This company is a globally recognised as one of the leading names in the Automotive industry.
Founded in the USA, they now operate from 400 facilities on six continents across 12 Brands with further expansion plans underway.
Their consistent year-on-year growth is delivering record profits and in 2013, this company was recognised as Britain’s’ 4th highest ranked Top Employer in the CRF Institutes best Companies to Work for.

We Offer
£22k starting salary & pension (after qualifying period)
1 Month Solid training + on-going mentoring and support mechanisms.
Opportunity for career development.
A friendly, fun and very exciting environment enhanced with regular company-funded social events.

Key Purpose
We are looking for Fluent French speaker who is driven, determined and excited by the opportunity to work as a Warranty Assistant
The ideal candidate will be responsible for providing warranty assistant and approval support to the client’s dealer network. In addition to this the successful candidate will carry out investigations and research for dealer requests and escalations.
Key Responsibilities:
Handling inbound calls and correspondence – email, fax telephone and answering of common questions from dealers
Fully investigating requests following my client’s procedures and protocols
Dealing with Escalation requests and following up until a resolution is sourced in line with company SLA’s
Logging and tracking dealer contacts and cases on my client’s database
Keeping up to date and researching current product and technical information

Additionally, we look for:
Excellent Written & Verbal French skills (Fluent level) – Intermediate English is okay
Full valid driving license is a requirement
Work experience in customer service advantageous but not essential.
Graduates or school leavers welcome
Calm disposition and positive outlook, particularly when working under pressure.
Trustworthy and honest in all aspects of the role.
Self - motivated and happy to work with a high degree of autonomy.
Team player who appreciates the value of co-operation within the local and international team.
If this sounds like the role for you then contact Bilal at Origin Multilingual today to begin your application.

Origin Multilingual
UK +44 (0)

Reference: 34686903

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