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French speaking Sales and Support Advisor

Posted 15 January by French German Recruitment Easy Apply Ended

Provide inbound telephone sales and customer service support for dealers and DSMs, including:
Order entry and maintenance
Stock availability requests
Account information updates, including dealership and credit details
Back order clarification and maintenance
Product information, including specifications and release dates
Product returns and warranty issues
Tracking for orders and returns
Enter and maintain sales orders received. Ensure accuracy of order entry and relay all relevant information (availability, price, estimated delivery) back to the dealer or DSM
Respond to incoming end user enquiries
Maintain dealer account information
Provide dealers and DSMs with system generated and bespoke reporting of any requested sales and back order data
Raise queries with third-party warehouse for shipping errors including incorrect items received and missing or damaged goods
Raise credit memo requests from the sales and accounts departments through the returns system
Assist customers with enquiries relating to serial number tracking and instrument authenticity as received by phone, email or letter
Assist District Sales Managers with any dealer, customer service or stock issues that arise
Conduct proactive sales regime of regular calls to dealers to promote current sales offers and new products, working closely with the DSMs to maximise each call’s potential
Experience Requirements:

Proven sales and customer service experience
Excellent telephone manner
Good IT Skills including working knowledge of Microsoft Word, Excel and Office
Ability to work as part of a team and on own initiative
Ability to problem solve
Excellent interpersonal skills and strong customer focus
Ability to prioritise work and adapt to changing priorities
Good communication skills, both written and verbal.
Strong attention to detail
Ability to develop and maintain effective, positive working relationships
Experience of working in a customer service driven environment

Fluency in French and English

Reference: 33214802

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