Club Reservation Agent (French speaking)
£22,000 per annum (includes late shift & language premium) plus incentive
Hours: 2.00 pm to 10 pm, Monday to Friday (30 mins unpaid lunch)
Our client provides a holiday exchange network for timeshare owners and they are seeking a French speaking Club Reservation Agent.
Key Result Areas:
·Deliver levels of service to members consistent with company service and quality standards.
·Identify the holiday experience required by members.
·Offer holiday alternatives to members where necessary to achieve a booking.
·Promote membership benefits and exchange services.
·Process new membership enrolments and make contact amendments.
·Process all sales confirmations i.e. Exchange confirmations, Platinum sales, Gold sales, Getaways, membership renewals
·Meet and exceed individual call handling productivity targets.
·Document all calls as per the corporate standard.
·Promote travel products
Candidates must be able to demonstrate the following skills:
·Sales closing skills.
·High standard of customer service.
·Basic keyboard skills.
·Clear telephone manner.
·Attention to detail.
·Ability to enter notes on system clearly and concisely.
·Ability to work on own initiative.
·The ability to speak French.
Headstart Employment is an Equal Opportunity Employer