Your New Job Title: French Speaking Quality Manager
Your New Salary: up to £30k plus excellent benefits
Status: FTC until April 2019
Location: Gatwick area, Surrey
Who you'll be working for:
As Quality Manager you will be the first point of contact for retailers and food services customers for all technical requests as you develop and maintain robust relationships with these customers by understanding and meeting the requirements and concerns of customers and deliver a service to meet those needs so to ensure the Company retains and increases its first class reputation.
What you'll be doing each day:
You will be responsible for effective and efficient operational performance of area of responsibility’s activities as well as to implement the delivery of Group Quality Policy and objectives.
Customers facing role:
·To build key relationships with the UK manufacturing and packing sites & continental divisions & sites and to ensure that all UK customer requirements are fully understood by them, the divisions and other relevant colleagues;
·Responsible for ensuring delivery of customer audit plans; right first-time audits and adequate response to corrective actions within the required timescale;
·To accompany customers on site audits providing translation and managing relationships between customer and group representatives to ensure correct result;
·Responsible for responding to any customer requests, on time, and right first time. This involves: customer KPI reports, customer QAS, customer sample submissions forms, customer NPDs forms, customer surveys and questionnaires, customer queries etc;
·Responsible for managing customer complaints from logging to responding;
·To assist in carrying out packaging checks as and when required and to seek final approval for printing;
·To ensure the correct filing of all information received from and sent to customers;
·To deliver internal and external customer & consumer service at a high level and develop robust & long term internal and external customer relationships;
·To request support from the Quality Administrator for specific tasks;
·To seek help from any member of the quality team as and when required;
·To propose new ways of working to be more efficient & quicker.
·To deputise for the other Customer Facing Quality Roles as and when requested;
·To work in partnership with own team and the other teams to ensure the overall delivery of Group Quality Policy and objectives and drive continuous improvements;
·To ensure the quality operating objectives and standards of performance are followed;
·To deliver against own part of department budget;
·To work in line with all relevant Group policies;
·To ensure the aligned management of internal and external alerts affecting UK’s customers to minimise risk and exposure for the Company and its customers;
·To raise awareness of issues related to food safety, legal and quality risks on products to senior management team within delays commensurate with the risks;
·To contribute to the delivery of the Company’s vision and business plan.
·To taste products regularly and be able to share knowledge with own team, other teams and customers;
·To actively participate in everyday tastings;
·To proactively identify defective or unacceptable products and ensure these are discussed with suppliers to determine cause of problem and take corrective and preventive action.
The skills you need to succeed:
- Fluent French language skills;
- Italian is desirable;
- Demonstrated knowledge and experience in Food Safety (HACCP) and Quality Management Systems and BRC Food Standard;
- Technical experience working with UK major retailers;
- Demonstrated experience in providing excellent customer services;
- Demonstrated ability to interact effectively with people at different levels;
- Ability to analyse and evaluate data against key indicators, to monitor programmes, projects and plans to set targets;
- Experience in sensory analysis and profiling;
- Proficiency using key software (Word, Excel, PowerPoint, Outlook).
The personal attributes you need to have:
- Good verbal and written communication skills;
- Ability to deliver pro-active and reactive support;
- Attention to detail and inquisitive mind;
- Food science degree or equivalent;
- To be able to travel extensively as and when required.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
- Food Industry
- Quality Management