French speaking IT Support Engineer (2nd line)

Posted 2 January by The Language Business
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FRENCH SPEAKING IT SUPPORT ENGINEER (2nd line)

LOCATION
Sunbury on Thames, South West London (Middlesex - 35/40 minutes direct from Clapham/Waterloo)

LANGUAGES
French and English

COMPANY
Our client is a world leading technology brand.

JOB RESPONSIBILITIES

As a French speaking IT Support Engineer (2nd line), your primary responsibility will be to assist French speaking customers with product questions and problems.

Key responsibilities will include:

  • Receiving customer calls from distributors, resellers and end users in French and English regarding technical issues and product questions
  • Resolving customer queries issues in a professional, courteous and timely manner by email, phone, chat or social media platforms
  • Recreating customer problems in-house and performing tests to ascertain the cause of the problem, resolving the issue then documenting the findings in English
  • Maintaining knowledge and updating yourself on all the products as well as competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
  • Attending occasional site visits and presentations as required

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in French and English is essential
  • Previous experience in either helpdesk, technical support or IT support at 2nd level is essential
  • In depth knowledge of MS Operating Systems and Hardware experience
  • Working knowledge of Computer Networks and a good knowledge of PC Architecture

SALARY : £24,000 - £26,000 + up to 10%/15% discretionary company bonus (possibly more) + excellent benefits including:

  • 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
  • Pension after two months - 6% contribution from the company
  • 75% REIMBURSEMENT OF TRAVEL (up to £100 per month)
  • Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
  • Permanent health insurance
  • Gym membership (up to 50% paid for by the company)
  • Life Assurance
  • Free tea/coffee and subsidised vending
  • Cultural and subsidised lunch AND MORE!!!

WORKING HOURS

Monday to Thursday 8.00 - 17.00, Friday 8.00 - 15.00

To be considered for this excellent opportunity to join an award winning, international business as a French speaking IT Support Engineer, please click the Apply Now button and send your CV to us

  • 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
  • Pension after two months - 6% contribution from the company
  • 75% REIMBURSEMENT OF TRAVEL (up to £100 per month)
  • Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
  • Permanent health insurance
  • Gym membership (up to 50% paid for by the company)
  • Life Assurance
  • Free tea/coffee and subsidised vending
  • Cultural and subsidised lunch AND MORE!!!

WORKING HOURS

Monday to Thursday 8.30 - 17.30, Friday 8.30 - 15.00

Required skills

  • French
  • Helpdesk
  • Technical Support
  • 2nd Line

Reference: 36926230

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