We are currently seeking an experienced, enthusiastic and motivated individual for the position of Order Entry and Customer Services Advisor.
Excellent technical and operational customer service skills are essential with a knowledge in all aspects of order entry, processing and maintenance which should be performed with little or no supervisory guidance. This would include, but not limited to: managing customer enquiries and requests, requests for updates and maintenance of customer masters, managing, tracking and expediting customer orders, initiating customer product return process, proactive involvement in resolving customer complaints, create and maintain customer information records, process billing documents, review billing errors, and issuance of corrections as needed.
Account ownership and management of customer relationships (internal and external). Communicate effectively with customers, sales representatives, sales managers, warehouses, plants and all other internal groups required to meet customer needs.
Processing orders using SAP
Credit checking existing and new accounts
Purchase order processing
Providing customer service support via email, telephone
Communicate actively with the sales, supply chain and finance department
Follow up customer queries
Knowledge, skills and abilities:
Fluent in English and French language - written and spoken
Good working knowledge of SAP and Microsoft Outlook, Word, Excel & PowerPoint.
Thorough understanding and ownership of customer services process
Professional ability to handle customer problems and needs.
Exceptional inter-personal skills and use of these skills in a high stress customer focused environment.
Problem solving skills and techniques.
Strong negotiation skills.
Ability to handle multiple priorities and manage time effectively.
Proactive in operating within an environment with minimal supervision.
Remuneration: £28K per annum
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