French Speaking Customer Service

Posted 4 January by REED
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An opportunity has arisen for a French & Italian speaking Helpdesk Advisor within the Panasonic Toughbook business division. Excellent written and spoken French & Italian required, as well as fluent written and spoken English. The Helpdesk Advisor would ideally have previous customer service experience but on-the-job training will be provided. This Helpdesk Advisor will be part of a small team where customer excellence is at the heart of the culture.

Objective of the role:

Working as part of a fast-paced European Helpdesk serving B2B customers, you will be expected to offer excellent customer service and first level support to customers and partners via telephone, email and the customer service system.

Key responsibilities:

• Ensure customer incoming calls and emails are dealt with in an effective and professional manner.
• Log all incoming calls, incidents and queries accurately onto Toughbook Service Cloud.
• Act as point of contact for customer updates.
• Proactively act on data provided to enhance the customer experience.
• Liaise with logistics supplier to arrange collections, deliveries and resolve any logistics issues.
• Liaise with Sales teams across Europe as necessary.
• Produce reports based on repair data and fault statistics.
• Work as part of a team towards achieving KPIs, strategy & goals of the Helpdesk Team.
• Liaise with internal departments for second line support to ensure an outstanding level of customer service.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 36943880

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